Workplace Support Engineer
Skills
Computer Hardware TroubleshootingDevice ManagementInformation SecurityInventory ControlMicrosoft 365ReadinessService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting mobile technologies and desktop/end-user computing environments
- Previous first and second-line technical support in a corporate environment
- Strong knowledge of Windows 10/11 iOS Android and Microsoft 365 applications
- Experience using ServiceNow or similar ITSM platform
- Familiarity with Mobile Device Management solutions such as Microsoft Intune
- Knowledge of endpoint management technologies including Intune MECM/SCCM or equivalent
- Understanding of asset lifecycle management and inventory controls
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder management abilities
- Awareness of information security compliance and operational risk controls
Nice to have
- Customer-first mindset
- Problem-solving attitude
- Fast-paced environment
- Stakeholder relationship building
- Attention to detail
- SLA-driven support
Day to day
- Provide end-to-end support across workplace technologies including mobile devices desktops and Microsoft 365 applications
- Manage incidents and service requests in ServiceNow and resolve issues within agreed service levels
- Support onboarding offboarding device provisioning asset records and compliance activities to keep workplace services secure and reliable
Hiring process
- Apply today