Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government – municipalities, counties, states, and federal agencies.
We deliver fully integrated solutions to government agencies that streamline workflows, save time, and improve public engagement. With our industry-specific support, we help agencies remain at the forefront of technology in government.

CATALIS

 Lead multi-site customer service organization, including day to day leadership, talent management, and staffing.  Support the Operations teams by providing process improvement, measurement, tracking and analytics of support analyst relevant to their functional areas.  Refine customer services processes, build and deliver analysis and reports on customer service performance with reporting and dashboards.  Drive increased productivity by leading process changes and refinement.  Track and analyze key customer success metrics for use in internal and external review processes.  Own the end-to-end process of tracking the customer service metrics and delivering regular insights to the business; define and deliver techniques to improve customer service performance.  Assist with on-boarding and training new talent.  Maintain regular check-ins with the Sr. Director of Customer Support.  Be customer-centric.  Assist with Customer Escalations. 

Remote Software Support Manager, Greater Phoenix

The leading provider of government SaaS software and integrated payment solutions.

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