Powering the world’s fitness and wellness businesses and connecting them with more consumers, more effectively, than anyone else.

Mindbody

 Help businesses in the wellness space work more efficiently.  Collaborate across departments.  Focus on solving complicated experience problems. 

Remote Lead Product Designer, United States

 Contribute to the Product Security team&#39;s success by reducing security friction across engineering.  Foster collaboration to enhance security posture.  Implement and administer security tools.  Establish continuous security testing and report on security initiatives. 

Remote Product Security Engineer III, United States

 Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls but can also include email, chat, and web forums.  Follow up and resolve customer callbacks and open cases for product support.  Resolve customer issues, questions, and problems related to services or products by gathering information by questioning through curiosity and identifying the best resolution or appropriate next steps.  Troubleshoot basic product-related issues and update account information as necessary.  Appropriately escalate complex issues to higher-level support tiers and/or management.  Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies.  Take the appropriate level of inbound contacts and provide a high-level of engagement with the customers to assist them with a resolution to their product-related issues.  Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases.  Provide education to customers on product features or additional services to meet their needs.  Document customer interactions and call-related notes under the customer’s profile and in applicable systems.  Acquire the Level 1 Technical Support Certification.  All other duties as assigned. 

Remote Technical Support Specialist, UK

 Provide technical product support through various channels including phone, email, and chat.  Resolve customer issues by gathering relevant information and troubleshooting.  Escalate complex issues to higher-level support as needed.  Offer high-quality customer service and follow internal support processes.  Educate customers on product features and document interactions. 

Let's shape the future of wellness together. 

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