CybSafe measures and tracks security behaviour to improve security controls and awareness activities.

CybSafe

 Provide proactive technical support for CybSafe&#39;s SaaS platform to global customers.  Communicate with customers to manage expectations and troubleshoot issues quickly.  Utilize resources to ensure only urgent issues are escalated to the Product team.  Build and improve processes for efficiency.  Handle emails, outbound calls, and live chat.  Manage and triage issues in the customer support queue.  Collect, report, and escalate customer feedback, bugs, and success stories.  Create robust self-serve content processes. 

Remote Technical Customer Support Specialist, UK

 Lead the Customer Success function at a fast-growing B2B enterprise SaaS company.  Build and manage a Customer Success team.  Act as a bridge between Product and customers.  Deliver and communicate recurring value throughout the customer lifecycle.  Drive customer renewal and revenue growth. 

CybSafe remote work and careers

About CybSafe

Mission and direction

Company values