RemotevilleRemote Head of Customer Success Job in UK CybSafe
Head of Customer Success CybSafe
£ -
AutomationBusiness ReviewsBusiness-To-BusinessCustomer Relationship ManagementCustomer SuccessKey MetricsPeople ManagementPerformance MetricsScalabilitySoftware As A Service
Senior (5-8 years) - Expert (9+ years)
UK
The human risk management platform
75+ employees
Security
Role
Who you are
- 5+ years of experience in customer success roles in enterprise SaaS deployment
- Strong communication skills and executive presence
- Experience in managing high-performing teams
- Proven track record in building relationships with senior customer executives
Desirables
- Technical Account Manager
- Sales Engineer
- Cybersecurity experience
What the job involves
- Lead the Customer Success function at a fast-growing B2B enterprise SaaS company
- Build and manage a Customer Success team
- Act as a bridge between Product and customers
- Deliver and communicate recurring value throughout the customer lifecycle
- Drive customer renewal and revenue growth
Application process
- Review your application
- Initial interview
- Technical assessment
- Final interview
- Offer
Company
Company mission
CybSafe is on a mission to fundamentally transform the way society addresses the human aspect of cybersecurity and create a world where everyone uses technology confidently and safely.Company benefits
- Remote-first policy
- Flexible working arrangements
- Professional development budget
- Work-from-home set-up allowance
- Private medical insurance
- 25 days' paid leave + bank holidays
Company values
- Entrepreneurial
- Passionate
- Creative
- Data-driven
- Effective
- Ethical