Decagon remote work and careers
Empowering every brand to deliver concierge customer experiences.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
Mission and direction
Decagon builds a leading conversational AI platform that helps enterprises deliver concierge-level customer experiences across voice, chat, email, SMS, and other channels. The company enables brands to replace traditional support with faster, more personalized, deeply satisfying interactions through AI agents, while creating scalable technology and operational excellence for high-growth businesses.
Company values
- Just Get It Done
- Invent What Customers Want
- Winner’s Mindset
- The Polymath Principle