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Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection and success for their customers. Learn more at www.gainsight.com.

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Company overview

About Gainsight

Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection and success for their customers. Learn more at www.gainsight.com.

Purpose

Mission and direction

Gainsight is a customer success software company that helps businesses drive retention, adoption, community engagement, and growth through AI-powered applications and customer journey orchestration. Its platform supports companies in managing the customer lifecycle from onboarding through outcomes and advocacy, enabling them to build stronger customer relationships and deliver lasting value.

How they work

Company values

  • Human-First
  • Collaboration
  • Curiosity
  • Innovation
  • Customer-Centric
  • Ownership