parcelLab remote work and careers
We bring customers and brands closer together 📦
About parcelLab
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.
Mission and direction
parcelLab is a global enterprise post-purchase software company that helps brands turn delivery and service touchpoints into personalized customer experiences. Its platform enables businesses to reduce operational complexity, improve customer loyalty, and drive revenue through better post-purchase communication, tracking, and issue resolution across a worldwide carrier network.
Company values
- Customer obsession
- Global mindset
- Innovation
- Collaboration
- Ownership
- Continuous improvement