parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.

parcelLab

We bring customers and brands closer together 📦

At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember, and come back for.

Our platform is used by brands like John Lewis, AllSaints, Yeti, SharkNinja and IKEA to power post-checkout communication, drive retention, and build long-term loyalty.

We’re hiring an Senior Account Executive (Enterprise/EMEA) to join our EMEA sales team (UK-based, London preferred). This is a true enterprise role: complex sales cycles, senior stakeholders, and high-value deals with some of the most sophisticated retailers in the region.

The role

You’ll own a set of strategic enterprise accounts and run end-to-end, value-led sales processes — from early discovery through to close.

Engage in high-impact multi-threaded opportunities with senior stakeholders across CX, e-commerce, marketing, IT and procurement, partnering closely with SDRs, Marketing, Solutions Consulting and Customer Success.

This is a role for someone who likes ownership, cuts through complexity, and is comfortable figuring things out as they go.

What You’ll Do

Build and own a healthy enterprise pipeline across a defined region or account setLead senior-level, consultative conversations focused on business outcomesRun deep discovery and translate customer challenges into clear value storiesBuild ROI-driven business cases and commercial proposalsNavigate complex buying groups, legal and procurement processesCoordinate internal teams to move deals forwardForecast accurately and communicate clearly with sales leadership

What We’re Looking For

Strong experience selling B2B SaaS at enterprise levelProven success selling into large retailers or consumer brandsTrack record of closing complex, high-value, multi-stakeholder dealsComfortable owning pipeline generation alongside SDR supportCommercially sharp, with experience building value-based business casesFamiliar with structured sales methodologies (e.g. MEDDICC)Clear, confident communicator with senior executive presence

Bonus points if you have:

Success selling into DACH, BENELUX and/or the NordicsExperience in ecommerce, CX, martech or logistics techScale-up experienceAdditional European languages

Why parcelLab

We move fast and build together, offering real ownership, meaningful challenges, and a front-row seat to shaping our sales motion as we scale.

Growth here isn’t about titles or tenure, it’s about taking on bigger challenges, learning fast, and making a real impact. We’ll support you, but you’ll be expected to lead.

What we offer:

Be part of a fast-growing SaaS company backed by strong investors and global brandsLearn from a world-class sales team and progress your career in a high-impact roleCompetitive compensation and commission structureRemote-first culture with flexible work environmentCollaborative, inclusive, and ambitious culture

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us:

Monitor over six million shipments per day175+ countries across the globe use our tracking pages1000+ brands use parcelLab for their post-purchase experienceShipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD150+ employees around the globe, driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.