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Accelerate Customer Delight

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Company overview

About Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”

Purpose

Mission and direction

Resonate CX provides a customer and employee experience management platform that uses AI and machine learning to analyse interaction data and deliver actionable insights. By helping organisations measure Voice of the Customer, Voice of the Employee, and NPS, it enables teams to improve experiences, strengthen frontline performance, and turn customers into brand advocates.

How they work

Company values

  • Customer advocacy
  • Innovation
  • Insight-led
  • Excellence
  • Collaboration
  • Growth mindset