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Enterprise Experience Management

Enterprise
Company overview

About SMG - Service Management Group

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

Purpose

Mission and direction

SMG is dedicated to revolutionizing the experience management (XM) industry by combining innovative technology with hands-on professional services to empower organizations to thrive and succeed.

How they work

Company values

  • Innovation
  • Diversity
  • Quality
  • Customer-centric