Remote Director of SaaS Ops Job in UK SMG - Service Management Group

Who you are

• Bachelor's or Master’s Degree in Computer Science, Information Technology, or related field
• Minimum 10 years experience in IT operations with a focus on SaaS environment
• Minimum 5 years in a leadership role managing IT or SaaS Ops teams
• Skills in vendor management with experience in Microsoft Azure
• Strong analytical skills and business relationship management expertise

What the job involves

• Develop and implement strategic plans to enhance efficiency, scalability, and security of SaaS operations
• Lead and mentor the SaaS Ops team to foster a culture of continuous improvement and innovation
• Oversee the management and optimization of all SaaS infrastructure
• Implement and manage monitoring tools for high performance and availability of SaaS products
• Direct and improve incident management processes to resolve operational issues
• Ensure SaaS operations comply with security standards and regulations
• Manage budget for cost-effectiveness and resource optimization
• Collaborate with customer support teams to align operations with customer needs
• Stay updated on industry trends to drive innovation and maintain competitive advantage