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3rd Line Engineer 24/7
Skills
24X7Customer Relationship ManagementIT EscalationIT Service ManagementLicensingNetworkingRemote Desktop
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years remotely supporting Microsoft 365 administration and licensing
- Microsoft AVD and Remote Desktop experience
- Microsoft Active Directory and Entra ID experience
- Microsoft Exchange and Exchange Online experience
- Microsoft Intune and Group Policy experience
- Microsoft SharePoint and OneDrive experience
- Microsoft Teams experience
- End-user devices and desktops support experience
- On-premise networking experience
- VMware experience
- Customer centric with strong people skills
- Proactive positive problem solving and client interaction
- PowerShell experience
- ITSM and remote support tools experience
- MD-102 or MS-700 or SC-300 or similar certification
Nice to have
- Resilient
- Detail oriented
- Calm under pressure
- Strong time management
- Service focused
Day to day
- Act as the final escalation point for complex technical issues across the 24x7 Service Desk.
- Design implement and support advanced solutions across Microsoft 365 AVD Active Directory Entra ID Exchange Intune SharePoint OneDrive Teams and end user technologies.
- Drive automation governance and strategic improvements that enhance support services customer experience and operational resilience.