Remoteville

Remote 3rd Line Support Engineer Job in UK BCN

3rd Line Support Engineer BCN
£35000 - £50000
Microsoft AzureHyper-VInfrastructureManaged ServicesMicrosoft IntuneMobile Device ManagementNetworkingService DeskVmware
Mid-level (3-4 years) - Senior (5-8 years)
UK


Driving transformation for long term success
375+ employees
B2CTechnologySecurityConsulting


Role


Who you are

  • Microsoft Windows server (2012, 2016 and 2019)
  • O365 and its complimentary addons (OneDrive, Teams, Flow, Planner, Delve etc)
  • Advanced virtualisation troubleshooting (HyperV/VMware)
  • Advanced firewall troubleshooting (WatchGuard/SonicWall)
  • Advanced networking skills
  • Advanced InTune/MDM skills
  • Storage troubleshooting (SANs & NAS)
  • Advanced Exchange troubleshooting
  • Advanced SQL Server troubleshooting
  • Antivirus (particularly ESET & Sophos)
  • Excellent general hardware/software troubleshooting and problem-solving skills
  • ITIL foundation accredited
  • Full clean UK drivers license for client-site travel


What the job involves

  • Act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.
  • Take ownership of incidents assigned to you and manage them through to resolution and ensuring that any technical or operational issues on a service ticket are escalated efficiently.
  • Provide on-site support for customers as and when required.

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Company


Company mission

BCN are a team of over 450 technology advisors, cloud specialists, software developers, security experts, project managers, and support operators. Based across four sites, we are one of the fastest growing and most trusted Managed Service Providers in the UK. We understand the importance of technology for organisations today; the possibilities presented by digitalisation are significant. Whilst digital transformation is a broad term, our skills, size, and capabilities will enable you to transform, whatever stage you’re at. The road ahead is ever-changing with new opportunities, challenges, and technologies to navigate. We support our clients at every stage of their digital journey, providing advice, guidance, support, and solutions to help all organisations operate without limits, accelerate innovation, and gain competitive advantage. BCN prides itself on exceeding expectations by focusing on our customers experiences, aspirations, and outcomes.



Company benefits

  • Industry leading training and development
  • BCN Academy
  • Competitive salary and the ability to progress
  • Enhanced holiday allowance increase
  • Option to buy more holidays
  • Hybrid working policy
  • Company pension scheme
  • 6-months of full pay during maternity leave
  • 2 paid leave days per year to volunteer
  • Health cash plan with free Employee Assistance Programme (EAP)
  • Life assurance
  • Cycle to work scheme
  • Electric vehicle scheme
  • Tech scheme and retail discounts
  • State-of-the-art office with free parking
  • Free 24-hour on-site gym at Manchester and Leeds
  • Long service gifts
  • “Teach the Techie” sessions
  • Beer or soft drinks and Pizza Fridays
  • Dress down everyday
  • Social events like Summer BBQ, Christmas party


Company values

  • BCN are a team of over 450 technology advisors, cloud specialists, software developers, security experts, project managers, and support operators. Based across four sites, we are one of the fastest growing and most trusted Managed Service Providers in the UK. We understand the importance of technology for organisations today; the possibilities presented by digitalisation are significant. Whilst digital transformation is a broad term, our skills, size, and capabilities will enable you to transform, whatever stage you’re at. The road ahead is ever-changing with new opportunities, challenges, and technologies to navigate. We support our clients at every stage of their digital journey, providing advice, guidance, support, and solutions to help all organisations operate without limits, accelerate innovation, and gain competitive advantage. BCN prides itself on exceeding expectations by focusing on our customers experiences, aspirations, and outcomes.


Company HQ

Manchester
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