3rd Line Support Engineer

Skills

Microsoft AzureHyper-VInfrastructureManaged ServicesMicrosoft IntuneMobile Device ManagementNetworking

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Microsoft Windows server (2012, 2016 and 2019)
O365 and its complimentary addons (OneDrive, Teams, Flow, Planner, Delve etc)
Advanced virtualisation troubleshooting (HyperV/VMware)
Advanced firewall troubleshooting (WatchGuard/SonicWall)
Advanced networking skills
Advanced InTune/MDM skills
Storage troubleshooting (SANs & NAS)
Advanced Exchange troubleshooting
Advanced SQL Server troubleshooting
Antivirus (particularly ESET & Sophos)
Excellent general hardware/software troubleshooting and problem-solving skills
ITIL foundation accredited
Full clean UK drivers license for client-site travel

Day to day

Act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.
Take ownership of incidents assigned to you and manage them through to resolution and ensuring that any technical or operational issues on a service ticket are escalated efficiently.
Provide on-site support for customers as and when required.

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

BCN are a team of over 450 technology advisors, cloud specialists, software developers, security experts, project managers, and support operators. Based across four sites, we are one of the fastest growing and most trusted Managed Service Providers in the UK. We understand the importance of technology for organisations today; the possibilities presented by digitalisation are significant. Whilst digital transformation is a broad term, our skills, size, and capabilities will enable you to transform, whatever stage you’re at. The road ahead is ever-changing with new opportunities, challenges, and technologies to navigate. We support our clients at every stage of their digital journey, providing advice, guidance, support, and solutions to help all organisations operate without limits, accelerate innovation, and gain competitive advantage. BCN prides itself on exceeding expectations by focusing on our customers experiences, aspirations, and outcomes.

Benefits

Industry leading training and development
BCN Academy
Competitive salary and the ability to progress
Enhanced holiday allowance increase
Option to buy more holidays
Hybrid working policy
Company pension scheme
6-months of full pay during maternity leave
2 paid leave days per year to volunteer
Health cash plan with free Employee Assistance Programme (EAP)
Life assurance
Cycle to work scheme
Electric vehicle scheme
Tech scheme and retail discounts
State-of-the-art office with free parking
Free 24-hour on-site gym at Manchester and Leeds
Long service gifts
“Teach the Techie” sessions
Beer or soft drinks and Pizza Fridays
Dress down everyday
Social events like Summer BBQ, Christmas party

Values

BCN are a team of over 450 technology advisors, cloud specialists, software developers, security experts, project managers, and support operators. Based across four sites, we are one of the fastest growing and most trusted Managed Service Providers in the UK. We understand the importance of technology for organisations today; the possibilities presented by digitalisation are significant. Whilst digital transformation is a broad term, our skills, size, and capabilities will enable you to transform, whatever stage you’re at. The road ahead is ever-changing with new opportunities, challenges, and technologies to navigate. We support our clients at every stage of their digital journey, providing advice, guidance, support, and solutions to help all organisations operate without limits, accelerate innovation, and gain competitive advantage. BCN prides itself on exceeding expectations by focusing on our customers experiences, aspirations, and outcomes.