3rd Line Support Engineer
Skills
3Rd Line SupportAnalytical SkillsEnglishMicrosoft Endpoint Configuration ManagerMicrosoft IntuneOffice 365Technical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting end user/Modern Workplace environments
- Experience working with outsourcing suppliers and software vendors
- Experience with Service Management processes
- Knowledge of Microsoft products like SCCM, Intune, O365/M365, Windows 10/11, or Autopilot
- Ability to identify and manage risk
- Analytical and problem-solving skills
Nice to have
- good analytical skills
- problem-solving ability
- experience with outsourcing suppliers
- experience with multiple software vendors
- experience with Service Management processes
- risk management skills
Day to day
- Responsible for creating, maintaining, and supporting EUC images across RSA estate
- Manage Image Management processes using technologies like Autopilot, Autopatch, and Intune
- Work with 3rd party vendors to contribute to Incident, Problem, and Change management
- Troubleshoot incidents and escalate to vendors and external SMEs when necessary
- Provide Windows desktop and endpoint configuration services as prescribed by the architecture
- Support and perform root cause assessments and monitor new vendor capabilities