RemotevilleRemote 3rd Line Support Engineer Job in UK RSA
3rd Line Support Engineer RSA
£ -
3Rd Line SupportAnalytical SkillsEnglishMicrosoft Endpoint Configuration ManagerMicrosoft IntuneOffice 365Technical SupportTroubleshootingWindows Desktop AdministrationAnalytical
UK
To help people, businesses and society prosper in good times and be resilient in bad times.
9885+ employees
Insurance
Open for applications
Role
Who you are
- Experience supporting end user/Modern Workplace environments
- Experience working with outsourcing suppliers and software vendors
- Experience with Service Management processes
- Knowledge of Microsoft products like SCCM, Intune, O365/M365, Windows 10/11, or Autopilot
- Ability to identify and manage risk
- Analytical and problem-solving skills
Desirables
- good analytical skills
- problem-solving ability
- experience with outsourcing suppliers
- experience with multiple software vendors
- experience with Service Management processes
- risk management skills
What the job involves
- Responsible for creating, maintaining, and supporting EUC images across RSA estate
- Manage Image Management processes using technologies like Autopilot, Autopatch, and Intune
- Work with 3rd party vendors to contribute to Incident, Problem, and Change management
- Troubleshoot incidents and escalate to vendors and external SMEs when necessary
- Provide Windows desktop and endpoint configuration services as prescribed by the architecture
- Support and perform root cause assessments and monitor new vendor capabilities
Company
Company mission
RSA is committed to providing innovative insurance solutions focused on people, fostering a culture of continuous growth and collaboration within the organization. As a member of the Intact family, RSA aims to deliver exceptional service and products to brokers and customers, striving to be the best Commercial Lines business in the UK.Company benefits
- Hybrid working for better work/life balance
- Pension contributions up to 11%
- Continuous development opportunities
- Diverse and passionate community of experts
Company values
- Innovation
- Collaboration
- Continuous Growth
- Exceptional Service