RRemoteville

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3rd Line Technical Support Engineer

Skills
Cisco SystemsCyber Threat IntelligenceIT Service ManagementLocal Area NetworkNetworkingSAP FITechnical Operations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong understanding of IT infrastructure networking and security principles
  • Experience with routing switching and WAN/LAN technologies
  • Proficient with physical and virtual firewall solutions
  • Knowledge of Fortinet SDWAN firewall switch technologies
  • Experience with Cisco ISE and Cisco Meraki Wi-Fi
  • Experience managing SIEM DLP vulnerability management cyber threat intelligence and endpoint protection

Nice to have

  • Enthusiastic
  • Motivated
  • Analytical
  • Customer focused
  • Collaborative

Day to day

  • Provide 3rd line technical support across infrastructure networking and security domains
  • Monitor troubleshoot and resolve complex incidents within a 24/7 operational environment
  • Support client operations by maintaining reliable secure systems and strong stakeholder relationships