RRemoteville
Spherica logoSpherica

3rd Line Technical Support Engineer

Skills
Cisco SystemsCyber Threat IntelligenceIT Service ManagementLocal Area NetworkNetworkingSAP FITechnical Operations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong understanding of IT infrastructure networking and security principles and best practices
  • Experience with routing and switching plus WAN and LAN technologies
  • Proficient knowledge of physical and virtual firewall solutions
  • Strong knowledge of Fortinet SDWAN firewall switch technologies Cisco ISE and Cisco Meraki Wi-Fi
  • Experience maintaining IT security controls including SIEM DLP vulnerability management cyber threat intelligence and endpoint protection
  • Ability to work 12 hour shifts within a 24/7/365 support rota
  • Legal right to work in the UK without sponsorship

Nice to have

  • Enthusiastic
  • Motivated
  • Client focused
  • Detail oriented
  • Proactive

Day to day

  • Provide third line technical support across infrastructure network and security environments
  • Monitor and maintain 24/7 operational services under a DuPont rota
  • Work closely with high profile clients and stakeholders to ensure reliable secure technical operations