3rd Line Technical Support Engineer
Skills
Cisco SystemsCyber Threat IntelligenceIT Service ManagementLocal Area NetworkNetworkingSAP FITechnical Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong understanding of IT infrastructure networking and security principles
- Experience with routing and switching plus WAN and LAN technologies
- Proficient knowledge of physical and virtual firewall solutions
- Strong knowledge of Fortinet SDWAN firewall switch technologies
- Experience with Cisco ISE and Cisco Meraki Wi-Fi
- Experience operating and maintaining SIEM DLP vulnerability management cyber threat intelligence and endpoint protection controls
Nice to have
- Enthusiastic
- Motivated
- Customer focused
- Detail oriented
- Analytical
Day to day
- Provide third-line technical support across infrastructure network and security operations
- Monitor and maintain 24/7 customer environments under a DuPont shift rota
- Manage incidents processes and stakeholder relationships to ensure reliable secure service delivery