Remote Academic Support Advisor I Job in United States Chamberlain University

Who you are

What the job involves

• Promoting student success through accurate and responsive advisement in the areas of academics registration persistence and the student experience
• Building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues
• Working closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner
• Functioning as a role model for our TEACH values and fostering a culture of Chamberlain CARE consistent with our mission vision and purpose
• Advocating for the advising needs of students that contribute to their successful enrollment engagement and completion of their educational goals
• Monitoring students to proactively identify at-risk scenarios and identify opportunities to develop implement measure and improve academic success strategies
• Utilizing appropriate systems and student data to confirm and track accurate enrollment persistence and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs
• Coaching students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary
• Maintaining a thorough understanding of all academic programs policies and procedures including institutional policies federal and state regulations
• Complying with applicable federal and state regulations
• Promoting student self-service tools during advising interactions
• Assisting and engaging students through a variety of communication methods including virtual/video advising inbound student calls and proactive outreach to students to deliver a positive resolution
• Identifying opportunities and solutions that improve current methods and actively participating in the change of a constantly evolving organization
• Collaborating with other departments and functional areas to deliver an optimal student experience