RRemoteville
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ADA Leave Specialist

Skills
Active ListeningContact CentersCritical ThinkingCross-Functional Team LeadershipDocumentationRoot CauseService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in business or HR related field preferred
  • 2+ years HR experience with employee relations and investigations
  • Experience in a call center or contact center environment
  • Ability to manage multiple high-priority employee relations activities
  • Strong documentation and case note skills
  • Excellent verbal and written communication skills
  • Solid understanding of ADA FMLA leave and accommodation regulations
  • Ability to work independently and collaboratively

Nice to have

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy

Day to day

  • Interpret and communicate leave of absence ADA and religious accommodation policies to employees and managers
  • Serve as the main point of contact for ADA and religious accommodation requests and guide the interactive process
  • Track accommodation end dates document case details and support payroll inquiries audit updates and HR ticket volume

Hiring process

  • Visit TP Careers site to apply