Adobe Workfront Administrator

Skills

APIAdoptionAnalytical SkillsContinuous ImprovementDocumentationPermissionsReadiness

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Hands-on experience with Adobe Workfront administration or support
Strong understanding of projects tasks portfolios programs templates and custom forms
Experience working in a ticket-based support environment
Strong troubleshooting and analytical skills
Ability to communicate effectively with both technical and non-technical users
Strong organizational and documentation skills

Nice to have

Workfront Fusion experience
API knowledge
Integration awareness
Marketing team support
Reporting and dashboards
Text mode familiarity

Day to day

Administer and configure Adobe Workfront across projects tasks templates and custom forms to keep the platform organized and effective.
Act as the first line of support by troubleshooting user issues guiding best practices and prioritizing tickets within service levels.
Maintain governance access permissions documentation and routine health checks while collaborating on minor enhancements and escalations.

Hiring process

Review and triage new Workfront requests
Resolve user issues and provide guidance
Implement minor system updates and enhancements
Maintain documentation and knowledge base
Collaborate with senior admins and technical teams on escalations

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Blue Acorn iCi, an Infosys Company, is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings. In an era of heightened expectations, it’s crucial to create exceptional interactions and experiences. No other company brings together engineers, data scientists, commerce experts, designers, and strategists to expand your reach, accelerate your sales, service your customers, and grow your business. Through these integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and digital commerce more effective for your organization. As your strategic partner, we improve the customer journey with insights from analytics and lift key metrics by conversion testing the entire online presence. Our team continually evolves advanced solutions in content and commerce and innovates our processes to improve client satisfaction.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
401(k)

Values

Blue Acorn iCi is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

HQ

Charleston

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