How Remoteville checks and expires listings
Advanced Support Consultant (Payroll Tax)
Skills
Attention To DetailCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportFraud Investigations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of HCM or employment tax filing experience
- Payroll customer service experience required
- Strong understanding of employer tax principles
- Experience with payroll and tax operations including notice resolution and amendments
- HCM software or related field experience
- College experience degree strongly preferred
- Experience with CRM platforms and MS Excel
- G-Suite Xero and QuickBooks knowledge a plus
- Commitment to high standards of client engagement
- Excellent organizational problem-solving and analytical skills
- Strong discovery and listening skills
- Strong attention to detail
Nice to have
- Client-focused
- Highly collaborative
- Curious
- Patient
- Empathetic
- Detail-oriented
Day to day
- Serve as the primary support point for complex payroll tax and compliance issues affecting client service teams and clients
- Investigate post-payroll filing concerns including employment tax, reconciliations, filings, agency notices, assessments, and related inquiries
- Troubleshoot client issues through a ticket management system while communicating clearly, driving resolution, and preventing repeat problems