RRemoteville
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Advanced Support Consultant (Payroll Tax)

Skills
Attention To DetailCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportFraud Investigations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years of HCM or employment tax filing experience
  • Payroll customer service experience required
  • Strong understanding of employer tax principles
  • Experience with payroll and tax operations including notice resolution and amendments
  • HCM software or related field experience
  • College experience degree strongly preferred
  • Experience with CRM platforms and MS Excel
  • G-Suite Xero and QuickBooks knowledge a plus
  • Commitment to high standards of client engagement
  • Excellent organizational problem-solving and analytical skills
  • Strong discovery and listening skills
  • Strong attention to detail

Nice to have

  • Client-focused
  • Highly collaborative
  • Curious
  • Patient
  • Empathetic
  • Detail-oriented

Day to day

  • Serve as the primary support point for complex payroll tax and compliance issues affecting client service teams and clients
  • Investigate post-payroll filing concerns including employment tax, reconciliations, filings, agency notices, assessments, and related inquiries
  • Troubleshoot client issues through a ticket management system while communicating clearly, driving resolution, and preventing repeat problems