Advanced Technical Support Specialist
Skills
Advanced Cardiac Life SupportAmdocs CRMDatabasesE-VerifyFinancial TransactionsNegotiationRoot Cause Analysis
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or equivalent experience
- 3-5 years of experience in technical support platform operations or business systems analysis
- Experience analyzing and documenting business process rules and translating business requirements into system configuration or logic
- Experience managing project timelines milestones and cross-functional coordination for technical implementations or rollouts
- Demonstrated experience troubleshooting and resolving complex technical issues including root cause analysis
- Comfortable working directly with business stakeholders to clarify requirements and validate system behavior matches intended process outcomes
- Strong interpersonal communication and problem-solving skills
- Authorized to work in USA
Nice to have
- Customer service
- Resourcefulness
- Collaboration
- Mentoring
- Root cause diagnosis
- Stakeholder synthesis
Day to day
- Safeguard the technical reliability and performance of procurement platforms supporting high-volume transaction programs.
- Resolve complex escalated technical issues and maintain platform configuration and integration integrity.
- Translate technical trends into actionable insights that improve prioritization process improvement and cross-functional delivery.