Build best-in-market payment systems by connecting to any payment service. Enable, optimize, and analyze online revenue with Spreedly’s flexible payments platform.

See how you can start today: https://www.spreedly.com

Connecting to multiple payment services, known as payment orchestration, is the new standard. Building and maintaining custom payment integrations is slow and expensive. Our PCI compliant solution lets you connect once and stay ahead of your payments strategy.

Spreedly

Use our flexible platform and vast ecosystem to orchestrate the ideal payment strategy. Turn Possibilities into Payments

About Us:
Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.
 
The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.
About the Role:
 
We're looking for an AI Operations Manager to help Spreedly transform how business teams operate by identifying high-value opportunities and translating them into practical, scalable AI-enabled workflows.
 
This role leads AI workflow discovery across R&D and builds prioritized solutions across R&D and other business functions. The ideal candidate combines strong operational judgment with hands-on implementation skills. They can understand how work happens today, identify opportunities for meaningful improvement, and deliver practical solutions that teams adopt and continue to use.
 
Success in this role will be measured by the on-time delivery of prioritized workflows, improved operational efficiency, strong adoption, measurable business outcomes, and reliable processes and solutions.
Responsibilities:
R&D Workflow Discovery

Lead AI workflow discovery across Product, Engineering, and other R&D functions
Partner with stakeholders to understand business needs, operational challenges, and existing processes
Identify opportunities where AI and automation can reduce manual work, improve execution, or increase productivity
Document and maintain identified R&D opportunities in the shared company AI workflow inventory for prioritization
Translate selected opportunities into clear requirements, success measures, and implementation plans


Business AI Execution

Design and build prioritized AI workflows across R&D and other business functions
Translate business requirements into practical solutions using approved AI platforms and shared capabilities
Deliver assigned solutions on time and communicate risks or delays early
Focus primarily on operational AI workflows that can deliver measurable business value
Test solutions with business users, incorporate feedback, and support successful adoption
Partner with the AI Enablement & Solutions Lead when initiatives require advanced architecture, reusable capabilities, or complex cross-functional design
Apply shared AI standards and recommended implementation patterns to assigned solutions


Solution Ownership

Serve as the AI build owner for assigned workflows
Own solution design, development, testing, launch, maintenance, and ongoing optimization
Partner with internal business customers to validate requirements, support adoption, and measure business outcomes
Develop documentation, user guidance, and training materials for delivered solutions
Monitor solution performance and identify opportunities for continued improvement
Ensure assigned workflows remain aligned with shared AI standards and company priorities



Requirements:
5+ years of experience in Business Operations, process improvement, automation, or a related field
Hands-on experience designing, implementing, and maintaining operational workflows
Experience using Claude or similar tools to build AI-enabled business workflows
Experience with APIs, low-code or no-code platforms, workflow automation, or prompt engineering
Experience applying AI or automation to improve business processes and productivity
Strong ability to translate business needs into practical, usable solutions
Experience with business systems, workflow automation, and modern technology platforms
Experience with HubSpot, Salesforce, or comparable business platforms
Demonstrated ability to drive adoption and organizational change without direct authority
Strong analytical, project-management, communication, and stakeholder-management skills
Ability to manage multiple priorities across different business functions
Strong attention to detail and commitment to reliable, maintainable execution


Additional Skills We Value:
Experience with n8n, Apollo, Clay, Influ2, or similar platforms
Experience supporting Product, Engineering, Sales, Customer Success, or Revenue Operations
Experience with SQL, reporting, analytics, or data visualization
Experience in SaaS, fintech, payments, or another technology environment
Experience supporting AI workflow discovery or business process redesign


We Offer Our US-Based Employees:
Competitive salary + Equity
Outstanding Medical and Dental benefits, including 100% employer-paid options
Company-paid Life and Disability insurance
Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
Open Paid Time Off policy + 12 weeks of paid leave for new parents
Matching 401(k) plan (5% up to $5,000 yearly)
$1,000 annual professional development stipend
Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
Access to company-paid professional coaching service
Visits to HQ in Durham, North Carolina for remote employees




Spreedly Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.
Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.
Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.
More Coming Soon! - Keep your eyes peeled for a new product launch by EOY '26

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What It's Like to Work Here:

We describe our team as "Spreedlings": diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.
 
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We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.
 
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Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
 
Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check. 
 
At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.
 
We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.