Remote API Integration Specialist Job in UK MarTrust

Who you are

• Bachelor's degree in Information Systems, Computer Science, or a related field
• At least 2 years of experience in SaaS or IT industry with a proven track record of successful project management, tech support and customer relationship management
• Strong preference for candidates with experience in hands-on integration experience
• Experience working in the payments industry is a plus
• Strong problem-solving and analytical skills with the ability to quickly grasp complex technical issues and translate them into actionable solutions
• Strong understanding of industry standards
• Excellent communication skills, can explain complex risk terms in business language – in English
• Communicates clearly and manages change effectively
• Knows how to get things done and gain commitment
• Able to hold senior colleagues to account
• Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.

Desirables

• Experience working in the payments industry a plus
• Holds senior colleagues to account
• Manages change effectively
• Hands-on integration experience preferred

What the job involves

• The API Integration Specialist is responsible for driving customer success by ensuring seamless integration of MarTrust products with the customer’s software provider and delivering exceptional technical support.
• This role will be instrumental in expanding our customer base, increasing customer retention, and enhancing overall product adoption.
• You will collaborate effectively with internal and external stakeholders to solve customer issues, manage multiple projects, and thrive in a fast-paced environment.
• A technical mindset and basic coding skills are necessary for troubleshooting and analysis.

Application process

• We'll take care of setting up your home office IT and provide a monthly remote work allowance.
• An extensive and inclusive onboarding process, ensuring you hit the ground running and achieve success in no time.