Remote Application Support Analyst Job in United States Astrana Health

Who you are

• 2 years of professional experience
• Basic knowledge of the healthcare industry
• Technical support experience with web-based portal systems preferable
• Excellent verbal and written communication skills
• Strong ability to work both independently and as part of a team
• Detail-oriented and strong organization skills
• Ability to handle multiple projects efficiently
• Willingness to learn and provide assistance to others
• Associate degree or higher preferred. Bachelor's degree a plus. Equivalent combination of education and experience considered

Desirables

• Knowledge of healthcare terminology
• Ability to communicate in multiple languages

What the job involves

• Provide basic technical assistance and training for our web-based portal system utilizing multiple forms of communication such as phone, e-mail, messaging or fax
• Respond efficiently to a variety of queries about web portal issues or inquiries from external physicians and clinical personnel
• Serve as web portal system administrator by verifying, updating, or creating user accounts, monitoring system enhancement requests, and testing portal updates and modifications
• Perform other Application Support duties as assigned