Application Support Analyst
Skills
Information TechnologyAnalytical SkillsApplication SupportCustomer Relationship ManagementKnowledge SharingReplicationTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent customer management, technical, and analytical skills
- Good communicator and problem solver
- Solid business judgment including fact-based and data-driven decision making
Nice to have
- Understanding of a programming language
- Experience with Salesforce applications
Day to day
- Proactively identify and resolve problems for customers
- Understand technical configuration and data structure to troubleshoot queries
- Escalate dissatisfied cases to Executive team
- Participate in weekend on-call rotation