What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 5 years of experience as an Application Support Engineer.
- Proficient in SQL Mongo Databases and basic networking.
- Strong problem-solving skills and ability to handle multiple open issues effectively.
- Excellent verbal and written communication skills.
Nice to have
- Coding skills
- IoT knowledge
Day to day
- Ensure timely resolution of customer issues and escalation of unresolved problems.
- Diagnose and troubleshoot system issues using a variety of technical tools.
- Work closely with dealership clients to manage and support their IT needs.
- Document technical knowledge and maintain thorough records of issue resolutions.