Application Support Engineer
Skills
Computer ScienceBusiness AnalyticsContextContinuous ImprovementData AnalyticsDatabasesRepositories
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Computer Science Information Systems Business Analytics or equivalent experience
- 5+ years of experience in application support software engineering or a similar hybrid role
- Solid SQL and data understanding including ability to analyze queries validate data and understand data flows and transformations across systems
- Proven experience supporting complex data solutions including solutions with no front-end applications
- Basic understanding of CRM/MDM principles and structures
- A curious mindset and ability to understand agribusiness workflows and business context
- A collaborative approach to work closely with NA and Pune partners during triage and root cause analysis
- Excellent written and verbal communication skills with ability to translate complex topics for technical and non-technical stakeholders
- Ability to manage multiple time-sensitive priorities concurrently and remain calm during escalated situations
Nice to have
- Strong debugging skills
- Troubleshooting mindset
- Cross-functional collaboration
- Curious mindset
- Calm under pressure
- Agribusiness awareness
Day to day
- Provide advanced Tier 2 application and data support for complex production issues across AGDATA systems
- Investigate functional data and workflow problems using business analysis advanced SQL and root cause analysis
- Partner with Operations Product Management Engineering and Quality teams to document findings recommend fixes and improve stability