Remote Application Support Engineer Job in United States Apixio

Who you are

• Background in Help Desk or Customer Service/Call desk (2 years or more)
• Experience in providing timely support to customers
• Basic knowledge of building queries in SQL Server Management Studio
• Some experience with development in the Microsoft .Net framework, or a strong willingness and eagerness to learn to contribute to the development of internal tools
• Strong problem-solving skills
• Ability and willingness to work independently or collaborate with different teams
• Capable of researching solutions and applying learned knowledge
• Strong communication skills
• Ability to effectively communicate technical information to both technical and non-technical stakeholders
• Ability to empathize with user issues and provide solutions

Desirables

• Energetic
• Proactive
• Strong communicator
• Detail-oriented
• Problem-solving skills
• Collaborative
• Empathetic
• Independent

What the job involves

• Tackle end user-submitted tickets in our production environment, diagnosing and resolving issues with a can-do attitude
• Handle inquiries from end users, collaborating with the operations and engineering teams to find quick and effective solutions
• Contribute to the development and enhancement of the internal tools used by the support team
• Add features and functionality under the guidance of the engineering team to streamline the support process
• Work towards improving the admin tooling that helps the team be more efficient and less reliant on engineering
• Identify opportunities for improvement and implement solutions that enhance our team’s overall effectiveness