RRemoteville
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Application Support Engineer

Skills
Application SupportAttention To DetailDatabasesResolving IssuesSQL Server Management StudioServer ManagementTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Background in Help Desk or Customer Service/Call desk (2 years or more)
  • Experience in providing timely support to customers
  • Basic knowledge of building queries in SQL Server Management Studio
  • Some experience with development in the Microsoft .Net framework, or a strong willingness and eagerness to learn to contribute to the development of internal tools
  • Strong problem-solving skills
  • Ability and willingness to work independently or collaborate with different teams
  • Capable of researching solutions and applying learned knowledge
  • Strong communication skills
  • Ability to effectively communicate technical information to both technical and non-technical stakeholders
  • Ability to empathize with user issues and provide solutions

Nice to have

  • Energetic
  • Proactive
  • Strong communicator
  • Detail-oriented
  • Problem-solving skills
  • Collaborative
  • Empathetic
  • Independent

Day to day

  • Tackle end user-submitted tickets in our production environment, diagnosing and resolving issues with a can-do attitude
  • Handle inquiries from end users, collaborating with the operations and engineering teams to find quick and effective solutions
  • Contribute to the development and enhancement of the internal tools used by the support team
  • Add features and functionality under the guidance of the engineering team to streamline the support process
  • Work towards improving the admin tooling that helps the team be more efficient and less reliant on engineering
  • Identify opportunities for improvement and implement solutions that enhance our team’s overall effectiveness