RRemoteville

How Remoteville checks and expires listings

Apixio logoApixio

Application Support Engineer

Skills
Application SupportAttention To DetailDatabasesResolving IssuesSQL Server Management StudioServer ManagementTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Background in Help Desk or Customer Service/Call desk (2 years or more)
  • Experience in providing timely support to customers
  • Basic knowledge of building queries in SQL Server Management Studio
  • Some experience with development in the Microsoft .Net framework, or a strong willingness and eagerness to learn to contribute to the development of internal tools
  • Strong problem-solving skills
  • Ability and willingness to work independently or collaborate with different teams
  • Capable of researching solutions and applying learned knowledge
  • Strong communication skills
  • Ability to effectively communicate technical information to both technical and non-technical stakeholders
  • Ability to empathize with user issues and provide solutions

Nice to have

  • Energetic
  • Proactive
  • Strong communicator
  • Detail-oriented
  • Problem-solving skills
  • Collaborative
  • Empathetic
  • Independent

Day to day

  • Tackle end user-submitted tickets in our production environment, diagnosing and resolving issues with a can-do attitude
  • Handle inquiries from end users, collaborating with the operations and engineering teams to find quick and effective solutions
  • Contribute to the development and enhancement of the internal tools used by the support team
  • Add features and functionality under the guidance of the engineering team to streamline the support process
  • Work towards improving the admin tooling that helps the team be more efficient and less reliant on engineering
  • Identify opportunities for improvement and implement solutions that enhance our team’s overall effectiveness