Application Support Engineer
Skills
Computer ScienceJavascriptAnalytical SkillsEngineeringHTMLInformation TechnologyRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Past experience supporting applications
- Hands-on experience using AI or LLMs to automate workflows or infrastructure monitoring
- Strong communication skills to explain complex application blockchain or DApp issues clearly to users and engineers
- Degree in Computer Science or Engineering or Information Technology or similar discipline
- Knowledge of Rust or Python or Node.js or Golang
Nice to have
- Support mindset
- Root-cause focus
- Perfectionist
- Quick learner
- Adaptive
- Team-oriented
Day to day
- Ensure the stability and availability of production applications and blockchain infrastructure
- Manage pre-production and staging environments for smooth delivery
- Lead incident triage root cause analysis and follow-up actions to prevent recurring issues
- Coordinate disaster recovery testing audits and monitoring improvements
- Build AI tools and agents that automate repetitive support tasks triage and reporting
- Research supported blockchains and DApps to assess supportability and impact on the product