Application Support Engineer
Skills
Computer ScienceJavascriptAnalytical SkillsEngineeringHTMLInformation TechnologyRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Past experience supporting applications
- Hands-on experience using AI or LLMs to automate workflows or infrastructure monitoring
- Strong communication skills for users and engineers
- Degree in Computer Science Engineering Information Technology or similar
- Knowledge of Rust or Python or Node.js or Golang
- Support mindset with strong root cause analysis ability
Nice to have
- Perfectionist
- Investigative mindset
- Rapid learner
- Team player
- Adaptable
- Detail oriented
Day to day
- Ensure production applications and blockchain infrastructure remain stable and highly available
- Manage pre-production and staging environments to support reliable releases and smooth operations
- Triage alerts investigate root causes handle incident follow-up and improve monitoring and disaster recovery
- Build AI-powered tools and agents that automate repetitive support triage and reporting tasks
- Research supported blockchains and DApps to assess technical impact and supportability
Hiring process
- Apply online
- CV screening
- Shortlisting
- Interview process
- Final decision