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Application Support Engineer
Skills
Application DevelopmentComputer ScienceApplication SupportContract RequirementsCustomer SupportDatabasesStored Procedures
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s or Master’s degree in Computer Science, IT, or Engineering; equivalent experience will be considered
- 3+ years of experience in Application Development, Support, or Sustaining Engineering roles
- Strong ability to understand complex domain problems and quickly create proof of concepts (PoC)
- Expertise in development and troubleshooting on the Microsoft platform, including C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript
- Experience working with Enterprise-level customers
- Prior experience with Microsoft Azure is a plus
- Familiarity with CLM products and support tools like FreshDesk, ServiceNow, or SalesForce ServiceCloud is beneficial
- Due to Federal contract requirements, candidates must be U.S. citizens or lawful permanent residence by a Permanent Resident Card (USCIS I-551)
Nice to have
- Prior experience with Microsoft Azure
- Familiarity with CLM products
- Experience with support tools like FreshDesk, ServiceNow, or SalesForce ServiceCloud
Day to day
- Enhancing customer satisfaction by providing top-tier technical support and working closely with Federal customers
- Providing Level 3 support, leading enhancements, and occasionally acting as a Technical Account Manager (TAM)
- Delivering exceptional technical and operational support to strengthen Icertis’ relationships with its customers
Hiring process
- Submit application online
- Recruiter screening
- Technical interview
- Final interview