Remote Application Support Engineer Job in United States Icertis

Who you are

• Bachelor’s or Master’s degree in Computer Science, IT, or Engineering; equivalent experience will be considered
• 3+ years of experience in Application Development, Support, or Sustaining Engineering roles
• Strong ability to understand complex domain problems and quickly create proof of concepts (PoC)
• Expertise in development and troubleshooting on the Microsoft platform, including C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript
• Experience working with Enterprise-level customers
• Prior experience with Microsoft Azure is a plus
• Familiarity with CLM products and support tools like FreshDesk, ServiceNow, or SalesForce ServiceCloud is beneficial
• Due to Federal contract requirements, candidates must be U.S. citizens or lawful permanent residence by a Permanent Resident Card (USCIS I-551)

Desirables

• Prior experience with Microsoft Azure
• Familiarity with CLM products
• Experience with support tools like FreshDesk, ServiceNow, or SalesForce ServiceCloud

What the job involves

• Enhancing customer satisfaction by providing top-tier technical support and working closely with Federal customers
• Providing Level 3 support, leading enhancements, and occasionally acting as a Technical Account Manager (TAM)
• Delivering exceptional technical and operational support to strengthen Icertis’ relationships with its customers

Application process

• Submit application online
• Recruiter screening
• Technical interview
• Final interview