Remote Application Support Engineer Job in United States Icertis

Who you are

• Bachelor’s or Master’s degree in Computer Science IT, or Engineering or equivalent experience
• 3+ years of experience in Application Development Support or Sustaining Engineering roles
• Strong ability to understand complex domain problems and quickly create proof of concepts (PoC)
• Expertise in development and troubleshooting on the Microsoft platform including C# ASP.NET MVC SQL Stored Procedures and JavaScript
• Experience working with Enterprise-level customers
• Federal contract requirements. Due to Federal contract requirements: candidates must be U.S. citizens or lawful permanent residents by a Permanent Resident Card (USCIS I-551)

Desirables

• Experience with Microsoft Azure
• Familiarity with CLM products and support tools like FreshDesk ServiceNow or SalesForce ServiceCloud

What the job involves

• Gain a deep understanding of our product and its usage by our customers
• Serve as a Technical Account Manager when necessary, ensuring customer issues are tracked and advocating for customer needs within Icertis
• Collaborate with customers on-site and remotely troubleshoot issues and provide workarounds using software development expertise