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Application Support Engineer
Skills
Application DevelopmentComputer ScienceApplication SupportContract RequirementsCustomer SupportDatabasesStored Procedures
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s or Master’s degree in Computer Science IT, or Engineering or equivalent experience
- 3+ years of experience in Application Development Support or Sustaining Engineering roles
- Strong ability to understand complex domain problems and quickly create proof of concepts (PoC)
- Expertise in development and troubleshooting on the Microsoft platform including C# ASP.NET MVC SQL Stored Procedures and JavaScript
- Experience working with Enterprise-level customers
- Federal contract requirements. Due to Federal contract requirements: candidates must be U.S. citizens or lawful permanent residents by a Permanent Resident Card (USCIS I-551)
Nice to have
- Experience with Microsoft Azure
- Familiarity with CLM products and support tools like FreshDesk ServiceNow or SalesForce ServiceCloud
Day to day
- Gain a deep understanding of our product and its usage by our customers
- Serve as a Technical Account Manager when necessary, ensuring customer issues are tracked and advocating for customer needs within Icertis
- Collaborate with customers on-site and remotely troubleshoot issues and provide workarounds using software development expertise