Application Support Engineer
Skills
Application SupportDatabasesLog AnalysisOperating SystemsSplunkTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong technical troubleshooting skills
- 2+ years of experience in supporting enterprise-grade SaaS applications
- 1+ years of experience troubleshooting Windows Server systems
- 1+ years of experience troubleshooting Linux systems
- Experience working with AWS EC2
- Experience with log analysis tools such as Splunk, ElasticSearch, or Sumo Logic
- Experience in identity and access management (IAM) is a plus
- Experience with SAP ERP and SAP HR systems is a plus
- Experience with ServiceNow configuration is a plus
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Detail-oriented with a focus on maintaining good ticket hygiene and delivering high-quality support overall
Nice to have
- Passionate about technology
- Exceptional problem-solving abilities
- Thrives in fast-paced environment
Day to day
- Work with customer-facing teams to prepare and maintain demo systems
- Provide stable infrastructure and systems with the products
- Offer support mechanisms for potential issues