Remote Application Support Engineer Job in United States SailPoint

Who you are

• Strong technical troubleshooting skills
• 2+ years of experience in supporting enterprise-grade SaaS applications
• 1+ years of experience troubleshooting Windows Server systems
• 1+ years of experience troubleshooting Linux systems
• Experience working with AWS EC2
• Experience with log analysis tools such as Splunk, ElasticSearch, or Sumo Logic
• Experience in identity and access management (IAM) is a plus
• Experience with SAP ERP and SAP HR systems is a plus
• Experience with ServiceNow configuration is a plus
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Detail-oriented with a focus on maintaining good ticket hygiene and delivering high-quality support overall

Desirables

• Passionate about technology
• Exceptional problem-solving abilities
• Thrives in fast-paced environment

What the job involves

• Work with customer-facing teams to prepare and maintain demo systems
• Provide stable infrastructure and systems with the products
• Offer support mechanisms for potential issues