Application Support Engineer
Skills
Computer ScienceRelational DatabasesApplication SupportData AnalyticsDatabasesRoot CauseTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hold a Bachelor's degree in Information Management, Healthcare Information, Computer Science, Mathematics, Statistics or relevant field, coupled with at least 3 years’ experience
- Proficient in SQL and experienced with relational databases in terms of both structure and querying
- Possess strong business and data analysis skills and technical problem-solving ability
- Exhibit excellent communication skills and effective stakeholder management.
Day to day
- Manage and resolve customer-related issues in collaboration with internal business partners and external customers
- Lead and organize calls to proactively communicate with stakeholders about cases and projects
- Investigate, identify, and address the source of data errors to solve customer business questions using SQL scripts
- Locate and define new process improvement opportunities
- Interact with product and development teams to assist in discovering and implementing technical solutions.