Application Support Engineer
Skills
Mobile ApplicationsSoftware As A ServiceAirline TicketingAnalytical SkillsConnected DevicesDocumentationRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-7+ years supporting SaaS platforms or enterprise applications in a customer-facing environment
- Hands-on experience with ticketing or case management systems such as Jira Zendesk ServiceNow Spin or similar
- Strong verbal and written communication skills to explain technical issues clearly to external customers
- Demonstrated ability to troubleshoot mobile applications connected devices and broader application incidents
- Experience reviewing logs analyzing system behavior and partnering with engineering teams to resolve technical problems
- Working knowledge of application administration end-user support and general computer hardware troubleshooting
- Comfortable operating in a fast-paced startup or early-stage technology environment
Nice to have
- Analytical
- Customer-focused
- Detail-oriented
- Collaborative
- Proactive
Day to day
- Deliver tiered application support for enterprise customer incidents from intake through resolution.
- Investigate software hardware mobile application and connected device issues to identify root causes and restore service.
- Partner with Product Engineering and cross functional teams to communicate updates document actions and improve support workflows.