RemotevilleRemote Application Support Engineer Job in United States Zuora
Application Support Engineer Zuora
$82800 - $134000
Computer ScienceApplication SupportCustomer SatisfactionCustomer ServiceIT EscalationSOAPTechnical SupportTroubleshootingZuora
Junior (1-2 years) - Mid-level (3-4 years)
United States
1660+ employees
SaaSeCommerceB2BProductivity
Open for applications
Role
Who you are
- Bachelor’s degree in Computer Science Engineering or related field required.
- Proven experience in enterprise application support customer service and using SaaS technologies.
- Strong knowledge of REST APIs SQL XML SOAP API and familiar with Java JavaScript HTML.
- Ability to work independently document thoroughly and communicate effectively.
- Flexible to work in different shifts including weekends and handle on-call duties.
Desirables
- Billing Software Dev
- Agile
- Cloud SAAS
What the job involves
- Provide support to Zuora customers via tickets phone and video calls.
- Troubleshoot resolve and escalate issues while ensuring optimal customer service level.
- Handle sensitive customer escalations prioritize based on severity and impact.
- Document solutions actively participate in community discussions and work with engineering and product teams.
Application process
- Interview process online.
- Technical assessments.
- Final interview with team.
Company
Company mission
Zuora is pioneering the Subscription Economy, emphasizing the importance of recurring, relationship-centric business models. Our vision is to empower companies to build direct, digital relationships with their customers, enhancing growth through innovative subscription services that prioritize sustainability and customer engagement.Company benefits
- Competitive compensation and bonus.
- Company equity and retirement programs.
- Medical dental and vision insurance.
- Generous flexible time off and paid holidays.
- Wellness days and year-end break.
- Learning and development stipend.
- Volunteer opportunities and donation match.
- Mental health resources.
Company values
- Innovation
- Customer Focus
- Sustainability
- Collaboration
- Inclusivity