RRemoteville
Zuora logoZuora

Application Support Engineer

Skills
Computer ScienceApplication SupportCustomer SatisfactionCustomer ServiceIT EscalationSOAPTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Computer Science Engineering or related field required.
  • Proven experience in enterprise application support customer service and using SaaS technologies.
  • Strong knowledge of REST APIs SQL XML SOAP API and familiar with Java JavaScript HTML.
  • Ability to work independently document thoroughly and communicate effectively.
  • Flexible to work in different shifts including weekends and handle on-call duties.

Nice to have

  • Billing Software Dev
  • Agile
  • Cloud SAAS

Day to day

  • Provide support to Zuora customers via tickets phone and video calls.
  • Troubleshoot resolve and escalate issues while ensuring optimal customer service level.
  • Handle sensitive customer escalations prioritize based on severity and impact.
  • Document solutions actively participate in community discussions and work with engineering and product teams.

Hiring process

  • Interview process online.
  • Technical assessments.
  • Final interview with team.