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Application Support Specialist I

Skills
Analytical SkillsBusinessBusiness ApplicationsCustomer ServiceHTMLIT EscalationOperations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1–3 years of experience in application support business analysis or IT service roles
  • Experience supporting enterprise software or business applications
  • Strong customer service mindset and problem-solving skills
  • Ability to follow defined procedures and document work clearly
  • Ability to triage issues and determine appropriate escalation paths
  • Clear written and verbal communication with non-technical users
  • Organized and process-oriented approach to work
  • Comfortable handling high volumes of similar requests without loss of quality
  • Ability to learn and support new applications quickly
  • Experience with project and product management tools such as JIRA Confluence Smartsheet or MS Project

Nice to have

  • Customer-focused
  • Process-oriented
  • Organized
  • Detail-oriented
  • Collaborative
  • Adaptable

Day to day

  • Provide first-level support for a wide portfolio of business applications and respond promptly to user questions incidents and requests
  • Manage user access roles and permissions while carrying out low-risk configuration changes accurately and following approved procedures
  • Triage incoming issues document clear escalation details and coordinate with senior specialists vendors and internal stakeholders to resolve problems efficiently