Remote Applications Support Engineer Job in Seattle, WA Moss Adams

Who you are

• Bachelor degree or equivalent experience required
• Minimum of 1 year of related experience required
• Must be legally authorized to work in the United States
• Experience providing application and end-user support services
• Experience supporting complex systems including Citrix SharePoint Dynamics CRM ERP systems
• Experience troubleshooting in the Windows desktop environment networking OS Microsoft Office suite printers
• Experience working with automated help desk systems Active Directory user administration application deployment QA testing processes
• Strong verbal and written communication skills
• Ability to collaborate and work effectively across teams
• Self-directed professional with strong interpersonal skills
• Effective time management and organizational skills
• Proven commitment to providing exceptional client service
• Ability to convey technical issues and material to non-technical audience
• Ability to travel as needed, approximately 5%

Desirables

• Collaboration
• Critical Thinking
• Emotional Intelligence
• Executive Presence
• Growth Mindset
• Intellectual Curiosity
• Results Focus

What the job involves

• Provide remote technical support by researching and resolving problems related to the use of applications for end users, work with vendors to diagnose root causes, and resolve escalated issues
• Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise
• Liaise with Project Management Office and other Information Technology (IT) teams to initiate Work Efforts that enrich supported application functionality

Application process

• Not provided