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Applications Support Engineer
Skills
Computer ScienceApplication SupportCitrix XendesktopIT EscalationProduct SupportTechnical SupportUser Administration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor degree or equivalent experience required
- Minimum of 1 year of related experience required
- Must be legally authorized to work in the United States
- Experience providing application and end-user support services
- Experience supporting complex systems including Citrix SharePoint Dynamics CRM ERP systems
- Experience troubleshooting in the Windows desktop environment networking OS Microsoft Office suite printers
- Experience working with automated help desk systems Active Directory user administration application deployment QA testing processes
- Strong verbal and written communication skills
- Ability to collaborate and work effectively across teams
- Self-directed professional with strong interpersonal skills
- Effective time management and organizational skills
- Proven commitment to providing exceptional client service
- Ability to convey technical issues and material to non-technical audience
- Ability to travel as needed, approximately 5%
Nice to have
- Collaboration
- Critical Thinking
- Emotional Intelligence
- Executive Presence
- Growth Mindset
- Intellectual Curiosity
- Results Focus
Day to day
- Provide remote technical support by researching and resolving problems related to the use of applications for end users, work with vendors to diagnose root causes, and resolve escalated issues
- Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise
- Liaise with Project Management Office and other Information Technology (IT) teams to initiate Work Efforts that enrich supported application functionality
Hiring process
- Not provided