RRemoteville
Infosys BPM logoInfosys BPM

Assistant Manager

Skills
Customer ServiceIT Service ManagementMicrosoft OfficeService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 6+ years overall experience
  • High School Diploma
  • Minimum 12 months in a Team Leader role
  • Experience managing multiple processes or large teams of 15+
  • Strong leadership and team management skills
  • Excellent organisational and follow-through ability
  • High proficiency in MS Office including Excel Outlook and PowerPoint
  • Strong change management capability
  • Analytical thinking and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to manage stress and deliver results under pressure
  • High attention to detail and numerical ability
  • Proven track record in operational excellence including process improvement risk management and stability
  • Ability to work independently with sound judgement

Nice to have

  • Customer management experience
  • Senior-level review exposure
  • Operational excellence mindset
  • High attention to detail
  • Strong numerical ability

Day to day

  • Prepare and maintain service quality plans to support reliable delivery and consistent outcomes
  • Lead team performance, resource planning, and shift coordination across rotational schedules
  • Resolve escalations, ensure process compliance, and drive continuous improvement across operations