At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide.

OPEN Health

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Associate Creative Services Manager
Reports to Senior Creative Services Director/Creative Services Director
Job Summary
Supporting Creative Services functional excellence by assisting the smooth triage and management of creative and digital projects, budget tracking, departmental and business processes and initiatives. The Associate Creative Services Manager helps ensure efficiency and productivity by management of systems, databases and standard operating procedures for Creative Services teams and leaders. An excellent communicator, the Associate Creative Services Manager forges strong internal and external relationships and applies problem-solving, procurement and administrative skills to smooth department operations.
Essential Duties & Responsibilities
Administrative Support
Coordinating consistent and effective supplier management in collaboration with the Creative Services Managers and Digital Leads, including conducting appropriate risk assessments and due diligenceMaintaining freelancer relationships and availability trackingSupporting freelancer coordination and approvals processes, generating Purchase Orders and checking invoice approvals, including arranging project briefings when requiredAssisting Senior Leadership in financial and utlisation reporting across the team, supporting optimisation efforts and intercompany charging processesSupporting Senior Leadership and Creative Services Management with the development of processes and communications in support of project delivery or team operationsSupporting the effective onboarding and integration of new starters, providing training on Central Services processes and standard operating procedures
Creative Services Management Support
Assisting in management of incoming requests as required, coordinating with Creative Services Management and Digital Leads on next stepsHoliday cover and ad-hoc triage and coordination of creative and digital resourcing requests at peak times, helping to ensure efficient and cost-effective use of available in-house resources and appropriate freelance useFlagging budget issues/out of scope work to delivery teams and Senior Creative Services Director in a timely mannerMaintaining awareness of team capacity and helping to facilitate effective workflow planning by arranging or attending relevant resourcing or kick off meetings as requiredMaintaining triage and scheduling systems, including keeping job briefs, deadlines, budgets, and other relevant information up to dateHelping to maintain excellent relationships and smooth two-way communication with account teams to ensure service levels remain optimal and services evolve in line with business needsChampioning creative services processes and acting as a source of information on these processes for colleaguesHelping to identify areas of improvement in Central Services processes and ways of working, and suggesting new initiatives to reduce inefficiencies
Experience, Skills, And Qualifications
Educated to degree level or equivalent experienceExperience of working with financial systems, POs and invoice approvalsResource Management experience within a medical communications or healthcare advertising agencyProficiency in MS365, including Sharepoint, PowerPoint, Word, Outlook, and Adobe Acrobat, with a high level of competence in Excel for finance/budget trackingUnderstanding of creative services and delivery of creative or digital projects advantageousAbility to multitask and prioritise, with excellent time management and organisational skillsAbility to work independently and as part of a teamAbility to confidently and effectively interact and negotiate with a variety of stakeholdersExcellent written and verbal communication and interpersonal skills and the ability to communicate effectively across a variety of platformsUnderstanding of change management and/or ability to manage workflow systems and processes is desirableAn interest in learning and growing skills within Creative Services
Travel Requirements
As required by business needs
About OPEN Health
At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com.
OPEN Health. The right combination to unlock possibilities. 
What We Offer
As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program
Competitive pay, generous paid vacation, holidays and more, across all our locationsOngoing training and development opportunities which foster and shape your individual career pathAn active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility programThe opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeingDiverse, inclusive culture that encourages you to bring your whole self to work
If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.
OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.