Associate Customer Operations Representative
Skills
CsrsComplex TransactionsFinancial TransactionsFraud InvestigationsHiring PracticesIdentity VerificationRecruiting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent work experience
- College degree a plus
- 1-3 years of relevant experience
- Basic understanding of computer applications
- Data entry proficiency
- Working knowledge of processes and procedures for In-force Back Office
- Ability to navigate multiple administrative systems
- Strong telephone support and customer service skills
Nice to have
- Detail-oriented
- Accurate
- Urgent
- Professional
- Adaptable
- Collaborative
Day to day
- Provide inbound and outbound telephone support to customers and agents across service and technical queues
- Handle written and verbal requests while resolving inquiries about pending applications in-force transactions policy questions and service issues
- Document detailed concise notes process progressively complex transactions and help maintain department SLAs with urgency and accuracy
Hiring process
- Online application
- Internet speed test
- Initial phone screen
- Video interviews
- Identity verification