Remote Associate Product Manager Job in Santa Cruz County, CA University of California, Santa Cruz

Who you are

• Bachelor's degree in Technical Communication, English, Education, or related field and / or equivalent experience / training
• Significant experience in technical writing or documentation, preferably within the education or edtech industry
• Experience with developing different types of documentation (e.g., user manuals, API documentation, training materials, etc.)
• Proficiency with product management and documentation software applications (e.g., MS Word, Google, Adobe Acrobat, Jira, Confluence, etc.)
• Exceptional writing and editing skills to communicate complex information clearly, concisely, and accurately
• Strong skills in document design and layout principles to effectively produce visual and text materials that meet and satisfy the needs of clients
• Familiarity with best practices and standards for technical documentation, including adherence to accessibility requirements
• Excellent collaboration and communication skills to interact effectively with a variety of clients, SMEs, developers, and vendors
• Time and project management skills to effectively establish priorities and meet competing deadlines across multiple small and large projects simultaneously
• Strong research and analysis skills to gather information from various sources, understand the information, and organize the information logically

Desirables

• Basic knowledge of SDLC
• Experience promoting diversity among staff

What the job involves

• Creates and maintains technical documentation, including user guides and system manuals
• Works with the product development team to gather client feedback, address concerns, and resolve issues
• Uses analytical frameworks for prioritizing product features, filtered against market/competitive analysis and available system data, to best meet strategic goals
• Builds requirements based on input from State Educational Agencies, educators, and staff to estimate effort and filters against market/competitive analysis
• Determines how to use resources to meet schedules and goals
• Understands layered user personas and refines user experience to drive customer satisfaction and business impact
• Establishes systems and processes to prioritize product development plans and feature enhancements
• Manages product development work with matrixed staffing resources

Application process

• Attach resume and cover letter
• Submitted by 09-10-2024 for consideration
• Applications after IRD forwarded on request