RRemoteville
University of California, Santa Cruz logoUniversity of California, Santa Cruz

Associate Product Manager

Skills
Information DesignJob SafetyMarket ResearchProduct ManagementProduct RequirementsProduct Road MappingProduct Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Technical Communication, English, Education, or related field and / or equivalent experience / training
  • Significant experience in technical writing or documentation, preferably within the education or edtech industry
  • Experience with developing different types of documentation (e.g., user manuals, API documentation, training materials, etc.)
  • Proficiency with product management and documentation software applications (e.g., MS Word, Google, Adobe Acrobat, Jira, Confluence, etc.)
  • Exceptional writing and editing skills to communicate complex information clearly, concisely, and accurately
  • Strong skills in document design and layout principles to effectively produce visual and text materials that meet and satisfy the needs of clients
  • Familiarity with best practices and standards for technical documentation, including adherence to accessibility requirements
  • Excellent collaboration and communication skills to interact effectively with a variety of clients, SMEs, developers, and vendors
  • Time and project management skills to effectively establish priorities and meet competing deadlines across multiple small and large projects simultaneously
  • Strong research and analysis skills to gather information from various sources, understand the information, and organize the information logically

Nice to have

  • Basic knowledge of SDLC
  • Experience promoting diversity among staff

Day to day

  • Creates and maintains technical documentation, including user guides and system manuals
  • Works with the product development team to gather client feedback, address concerns, and resolve issues
  • Uses analytical frameworks for prioritizing product features, filtered against market/competitive analysis and available system data, to best meet strategic goals
  • Builds requirements based on input from State Educational Agencies, educators, and staff to estimate effort and filters against market/competitive analysis
  • Determines how to use resources to meet schedules and goals
  • Understands layered user personas and refines user experience to drive customer satisfaction and business impact
  • Establishes systems and processes to prioritize product development plans and feature enhancements
  • Manages product development work with matrixed staffing resources

Hiring process

  • Attach resume and cover letter
  • Submitted by 09-10-2024 for consideration
  • Applications after IRD forwarded on request