Associate Support, Technical Account Manager
Skills
Computer ScienceCustomer ExperienceCustomer SatisfactionEnvironmental IssuesIncident ResponseNetworkingNew Concepts
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BS in Computer Science, MIS, or equivalent experience
- 1-3 years in networking, security, operations, scripting, or programming
- Ability to understand new technologies and master Tanium system
- Problem-solving skills with an aptitude for complex troubleshooting
- Good judgement and independent work capability.
Nice to have
- Customer support experience
- Tanium platform experience
- Relevant technical certifications
- Experience in Endpoint Security, Troubleshooting, Incident Response, Systems Management, Utility Scripting
Day to day
- Resolve technical issues and answer technical questions promptly.
- Work reactively and proactively to enhance customer satisfaction.
- Report to Support Manager and collaborate with Support TAMs.