RemotevilleRemote Associate Support, Technical Account Manager Job in Western, VA Tanium
Associate Support, Technical Account Manager Tanium
$45000 - $130000
Computer ScienceCustomer ExperienceCustomer SatisfactionEnvironmental IssuesIncident ResponseNetworkingNew ConceptsTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
WesternVA
See, control and protect every endpoint, everywhere, with the only Converged Endpoint Management (XEM) platform.
2050+ employees
Security
Role
Who you are
- BS in Computer Science, MIS, or equivalent experience
- 1-3 years in networking, security, operations, scripting, or programming
- Ability to understand new technologies and master Tanium system
- Problem-solving skills with an aptitude for complex troubleshooting
- Good judgement and independent work capability.
Desirables
- Customer support experience
- Tanium platform experience
- Relevant technical certifications
- Experience in Endpoint Security, Troubleshooting, Incident Response, Systems Management, Utility Scripting
What the job involves
- Resolve technical issues and answer technical questions promptly.
- Work reactively and proactively to enhance customer satisfaction.
- Report to Support Manager and collaborate with Support TAMs.
Company
Company mission
Tanium leads the industry's paradigm shift in managing complex security and technology environments by integrating IT, Operations, Security, and Risk into a single platform to protect critical information and infrastructure at scale.Company benefits
- Equity awards
- Medical, dental, and vision plans
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) plan with company match
- Life and disability coverage
- Employee assistance programs
- Volunteer time off
Company values
- Innovation
- Security
- Collaboration