Associate Technical Support Engineer
Skills
Customer ServiceCustomer SuccessCustomer SupportEnglishOnline SupportSoftware As A ServiceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proficiency with ticketing technology platforms like HelpScout, Zendesk
- Basic knowledge of HTML, CSS, Javascript
- Excellent customer service and English fluency (written and spoken)
- 2+ years of experience in technical customer support at a SaaS company or similar
- Ability to work remotely and desire to work flexible shifts
- Resourcefulness, problem-solving skills, and teamwork attitude
Nice to have
- Polite, patient, professional demeanor
- Passion for problem solving
Day to day
- Live by and champion our core values
- Use technical expertise and customer service skills to resolve questions and issues
- Communicate clearly in writing and via phone with customers
- Contribute to documentation and best practices
- Assist with successful on-boarding of new customers