RemotevilleRemote Associate Technical Support Engineer Job in United States Recharge
Associate Technical Support Engineer Recharge
$ -
Customer ServiceCustomer SuccessCustomer SupportEnglishOnline SupportSoftware As A ServiceTechnical SupportTroubleshooting
Junior (1-2 years) - Senior (5-8 years)
United States
Smarter subscription experiences.
480+ employees
eCommerceSaaSRetailSubscription
Open for applications
Role
Who you are
- Proficiency with ticketing technology platforms like HelpScout, Zendesk
- Basic knowledge of HTML, CSS, Javascript
- Excellent customer service and English fluency (written and spoken)
- 2+ years of experience in technical customer support at a SaaS company or similar
- Ability to work remotely and desire to work flexible shifts
- Resourcefulness, problem-solving skills, and teamwork attitude
Desirables
- Polite, patient, professional demeanor
- Passion for problem solving
What the job involves
- Live by and champion our core values
- Use technical expertise and customer service skills to resolve questions and issues
- Communicate clearly in writing and via phone with customers
- Contribute to documentation and best practices
- Assist with successful on-boarding of new customers
Company
Company mission
Recharge simplifies retention and growth for innovative eCommerce brands by providing a leading subscription platform. It empowers brands to manage subscriptions effortlessly and enhance customer experiences across all touchpoints, enabling them to reduce costs and churn while building lasting buyer habits.Company benefits
- Great Place to Work Certified
- Flexible shifts
- Opportunities for professional growth
Company values
- Innovation
- Accountability
- Collaboration
- Customer Focus