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Automation Strategist
Skills
Software As A ServiceArtificial IntelligenceBusinessBusiness InsightsCustomer SuccessRecruitingSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in SaaS customer success consulting solutions enterprise product or similar process and system strategy roles
- Experience using AI as part of daily work with clear examples of workflows built and impact achieved
- Ability to think strategically about automation AI business operations and systems
- Skill in operating across executive sponsors and execution teams
- Strong discovery skills to identify what customers actually need
- Ability to communicate value in terms of ROI efficiency scalability and risk reduction
- Experience project managing stakeholders internally and externally to deliver outcomes
- Exceptional communication with clarity empathy and precision
- Ability to use data and usage patterns to inform decisions
- Comfort collaborating with data science and RevOps on workflows and data products
Nice to have
- Strategic
- Customer-centric
- Systems thinker
- Curious
- Approachable expertise
- Results-driven
- Collaborative
- Ambiguity-tolerant
Day to day
- Guide enterprise customers on automation strategy and AI-enabled transformation
- Build deep relationships to uncover goals challenges and priorities
- Advise on governance best practices and cross-functional program design
- Identify high-value use cases and co-design scalable orchestration patterns
- Translate business problems into measurable automation outcomes and ROI
- Collaborate with Sales Support Product TAMs and data teams to deliver customer value
Hiring process
- Answer in-depth application questions
- Submit optional resume or CV
- Hear back from recruiter within seven days