How Remoteville checks and expires listings
AVP, IT Support & Digital Workplace
Skills
Business ProcessBusiness TechnologyBusiness TransformationExecutive VisibilityIT EscalationIT Service ManagementMergers & Acquisitions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8 years of progressive leadership experience in IT support service delivery or technology operations
- Prior experience within Life & Annuity insurance financial services or other highly regulated industries strongly preferred
- Proven success leading and developing support organizations of 15 team members
- Experience supporting organizational growth business transformation initiatives or merger and acquisition activity
- Strong knowledge of Digital Workplace technologies including endpoint management identity and access management collaboration platforms and IT service management solutions such as ServiceNow
- Deep understanding of problem management methodologies operational excellence practices and service performance metrics
- Demonstrated ability to partner effectively with engineering teams to deliver long term solutions rather than short term workarounds
- Strong communication executive presence and stakeholder management skills
Nice to have
- Executive presence
- Calm under pressure
- Accountability with empathy
- Talent development
- Continuous improvement mindset
- Business curiosity
Day to day
- Lead the daily operations of the DWX support organization, overseeing incidents escalations service quality and team leadership.
- Serve as the primary point of contact for business stakeholders and executives delivering consistently high standards of service.
- Build and sustain a culture of service excellence by strengthening people processes metrics and operational discipline.
- Drive mature problem management and continuous improvement initiatives that improve platform stability operational resilience and business alignment.