RRemoteville
Cambridge City Council logoCambridge City Council

Benefit Assessment Officer

Skills
AssessmentAttention To DetailCustomer ServiceJob Description DevelopmentLegislationNegotiationNonprofit Organizations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Previous experience as a Benefits Assessment Officer
  • Extensive knowledge of Housing Benefit and Council Tax Support
  • Ability to interpret and apply legislation accurately
  • Strong organisational skills and excellent attention to detail
  • Excellent customer service and communication skills
  • Ability to work effectively under pressure and meet deadlines
  • Basic DBS check required

Day to day

  • Assess Housing Benefit and Council Tax Support claims accurately and efficiently
  • Provide professional understanding and compassionate support to customers with sensitive benefit claims
  • Adapt quickly to changes in legislation guidance and working practices while managing a demanding workload

Hiring process

  • Click Apply Online and submit an application
  • Internal candidates apply via Employee Self-Serve (ESS) and CCC Job Opportunities