RRemoteville
Maximus logoMaximus

Bilingual Customer Service Representative

Skills
CsrsCustomer Service RepresentativesEnglishGEDHigh Sense Of UrgencyOptical FiberSpoken English
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or GED
  • Fluent in English and Spanish
  • Availability to work between 8:00am and 6:30pm CST
  • Ability to type efficiently
  • Ability to handle high call volumes and repetitive calls
  • Strong attendance with no time off during training
  • Organization and work prioritization skills
  • Basic computer aptitude in Windows or Mac
  • Ability to complete bilingual assessment
  • Willingness to work onsite on Day 1 and during training
  • Webcam use during training and meetings
  • Quiet professional home workspace
  • Reliable wired high-speed internet with 20Mbps download and 5Mbps upload

Nice to have

  • High sense of urgency
  • Excellent attendance
  • Adaptable under pressure
  • Strong organization
  • Detail oriented
  • Customer focused

Day to day

  • Handle incoming customer inquiries across telephone IVR web chat and approved digital channels
  • Provide accurate benefit enrollment and program information to consumers enrollees health plans and providers
  • Document interactions process requests and resolve routine issues while navigating multiple systems with precision

Hiring process

  • Apply for the role
  • Complete bilingual assessment
  • Attend onsite Day 1 equipment training
  • Complete classroom and on-the-job training
  • Begin hybrid remote work after training